Returns Policy:
Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please let us know. We offer an easy return process on all orders purchased within 30 days.
Item/Return Condition:
Once you receive an item, you must inspect the texture and color without taking the item completely out of the packaging. Do not unfold or take the item completely out of the packaging unless you decide to keep the item. Any item(s) being returned must be unused, unwashed, folded in the original factory fold inside its packaging and with all materials (inserts, cardboard, ribbon, etc.) – all items must be returned in the same condition they were received. Although some products/labels are marked “wash before using”, all customers must ensure their received order is clear of any defects upon arrival & before washing.
In addition, Do not tape, glue, or staple documents to the product itself as it will damage the packaging and be considered damaged, this will void your return as it will no longer be eligible for resale. Place packing slips/invoice or any documents pertaining to your return inside the packaging with the product only.
Return Authorizations:
If the item meets our return conditions, you may contact our customer service department to initiate your return process. Provide the customer representative with your order number and full name, and they will issue an authorization for you. The customer service representative will provide you with the return address and authorization number, the return shipping fees will be the customer’s responsibility. If your return is for an exchange, please ensure to indicate that to the representative and also note this with your return. Return Authorizations are only valid for 07-Days. Returns must be initiated within the 07-Days of delivery or a 25% Restocking Fee will be deducted from your return cost.
Refunds:
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 7 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of the payment used to make your purchase. Refunds will be issued only to the same method of payment that was used for purchase, no exceptions.
Under the state laws, we cannot accept used and opened bedding, boxes and mattresses. And the customer may have to pay extra for the disposal fee if required.
https://nj.gov/health/ceohs/documents/phss/matt.pdf
International Customers:
Shipping Fees, Custom Duty Fees, Tax Charges and any other associated fees charged are nonrefundable.
Received The Wrong or Defected Item?
If you received a wrong item or defected item, you must contact us immediately. We will exchange the item for you free of charge. The customer representative will process your exchange and send you a return label for the damaged or defected item.
Payments
We accept payments using Visa, MasterCard, American Express, Discover and PayPal Payments. If you experience any trouble during checkout or have questions regarding payment options, contact us at (732) 204-6265
Order Status
To check on your order status, please log-in to your account and click on the “Review Orders / Track Packages” link. All orders with a different billing and shipping address (domestic or international) will be subject to final approval before shipping. In some cases your order can be shipped from different locations, so you may receive your order in separate packages.
Tracking numbers will be posted in your account up to 2 business days before the package physically leaves our warehouse, this is a part of our shipping process. Please allow additional time for the shipping status to show movement on the carrier’s website. If you have any questions regarding your tracking number(s) or shipping status, please call customer service.
Cancel Your Order
Your order begins processing immediately after you click Place Your Order on the “Confirm and submit” page. During processing time it may be possible to cancel your order; however once the order moves into the shipping process, it cannot be canceled. If you wish to cancel your order, please contact us immediately.